916-462-2425 info@theDCPros.com Sacramento, CA 95678 USA

FAQ’s

Dryer & Air Ducts

Something nesting in my dryer duct. What should I do?

Many birds and rodents would love to call your dryer vent home! But the nest needs to be removed for your dryer to operate safely and efficiently. Removing the nest may require special tools and experience. Our trained technicians have the right tools and knowledge to safely remove the clog and clean or repair any damage to your ductwork. We also offer special vent terminations and covers to keep animals out in the future.

The big hose behind my dryer is damaged, do you replace them?

That is called a transition duct and most of them are prone to tearing, crushing and many are even flammable! We sell and install a commercial-grade transition duct called DryerFlexÒ. It’s flexible, crush-resistant, and flame resistant. A quality dryer transition duct is crucial maintaining proper airflow for the dryer. Our package is competitively priced and includes long-lasting, 100% stainless steel, hose clamps.

If we have mold in our ducts, will air duct cleaning get rid of it?

Yes, air duct cleaning can help remove mold, and we often work with mold removal companies, but our technicians are not certified in mold remediation. After cleaning the ducts, we can treat your ducts with EnviroCONÒ, a safe and highly effective, EPA registered product that is designed to destroy microorganisms like mold, mildew, bacteria, and viruses. We also offer whole-house air purifiers that are proven to safely destroy over 99% of airborne mold and other contaminants to help keep your entire home mold-free. Because mold can be hazardous to health, you may want to identify the source and type of mold. If you have a significant mold issue, we can help coordinate the remediation and cleaning process. Call us for details.

Does air duct cleaning provide any health benefits?

Poor indoor air quality is becoming a major concern as buildings become tighter and more energy efficient. Research has shown that heating, ventilation and air conditioning (HVAC) systems collect a variety of contaminants like dust (particulates), volatile organic compounds (VOCs) and microorganisms like viruses, mold, fungi, mildew, and bacteria that have the potential to negatively affect our health and wellbeing. Research is ongoing, but the removal of these contaminants should be considered if improving indoor air quality is your goal. Note: The U.S. Environmental Protection Agency cautions consumers to beware of companies that make sweeping claims about the health benefits of duct cleaning, as such claims are unsubstantiated.

How do I know if my ducts need cleaning?

The best way to see if your ducts need cleaning is with a visual inspection. If you can see dust or debris inside the supply or return ducts you should consider having them cleaned. By removing a few air registers, you can perform your own visual inspection using a flashlight and a mirror to see around corners. We also have cameras and specialized inspection tools to allow a better view. We also provide before and after photos, so you know your ducts have been cleaned efficiently.

How often should my air ducts be cleaned?

Several factors should be considered, but as a general rule, air ducts only need cleaning on an “As Needed” basis. Here are some things to consider: Are there pets in the household that shed hair, fur, and dander? Are there smokers in the home? Are there household members that suffer from allergies or asthma? You might also consider air duct cleaning prior to moving into a new home or one that’s been recently remodeled.

Should I have my ducts sanitized?

Most air ducts can’t actually be sanitized, but after the ducts are thoroughly cleaned, we can treat the interior surface of the ductwork with a fine mist fog that safely and effectively destroys microorganisms like mold, mildew, viruses, and bacteria. The product is registered with the U.S. Environmental Protection Agency specifically for use in heating and cooling systems. We also offer whole-house air purification systems that continuously destroy airborne microorganisms but also destroy volatile organic compounds (VOCs.)

What should air duct cleaning cost?

According to the U.S. Environmental Protection Agency, air duct cleaning services average around $725 depending on services offered, the size of the system, accessibility, type of duct material, etc. The EPA warns consumers to beware of “$99 whole house specials” because these companies often do a poor job of cleaning and may even use unethical tactics to persuade the consumer to pay for unneeded services, with and/or without the customer’s permission.

Will air duct cleaning save energy?

While duct cleaning alone has not been shown to reduce energy bills, research has shown that a clean HVAC system may run more efficiently. Studies indicate that efficient systems are less prone to failure and have a longer life span. Some studies show that clean systems may operate up to 40% more efficiently than a comparable dirty system.

General Questions

Who are The Duct Cleaning Pros

We’re a team of professionals who can help you keep your dryer vents and air ducts safe and clean.

How long does a Dryer Maintenance Cleaning take?

Dryer Maintenance Cleaning generally takes 45 to 90 minutes including set-up and clean up. The time varies based on the type of dryer and working space in your laundry area.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and Checks. We also offer 6-Months Zero Interest financing through PayPal Credit.

Is the cleaning process messy?

No, you will not see dust, lint or other contaminants flying inside your home or around your neighborhood! Our powerful vacuums have a 4-stage, true HEPA filter system to collect all the waste removed from your ductwork for proper disposal. As appropriate, our technicians cover floors and furniture with soft sheets to catch any debris that may fall from the duct as they setup. After the sheets are removed, they will vacuum the areas again as needed. If you have a “shoe-free” home, our technicians will be happy to wear washable or disposable shoe covers while in your home.

Do we need to leave during the cleaning?

No, our cleaning procedures do not require the occupants to leave, but our powerful vacuums are very loud. Note: For safety, adult supervision of minors is required while our technicians are there.

Does someone need to be present during the cleaning?

No, property managers, realtors, etc. frequently provide our technicians access to the home or business with a lock box or keyless entry system. Note: For safety, adult supervision of minors is required while our technicians are there.

Do you service my area?

Currently, we serve the Greater Sacramento Area from Elk Grove to Marysville and Davis to Auburn and El Dorado Hills. We offer some services outside our normal area for an additional fee including parts of the Bay Area, Placerville, and Stockton. Please call for specific service area questions.

How often should my HVAC system be cleaned?

The HVAC system is similar to your lungs, breathing in air, heating or cooling it, then pushing it back out to each room in your home. According to the U.S. Environmental Protection Agency (EPA), research shows that just 0.014 inches of buildup on the components of your system can decrease efficiency by 35% to 40%. For maximum energy efficiency and home comfort, your system should be cleaned annually.

What kind of equipment do you use and why?

There are two main types of equipment used for duct cleaning, truck or trailer mounted and portable. Both feature powerful vacuums, but we use portable equipment because it can be brought directly into the home or facility, so the suction is closer to the duct being cleaned. A powerful vacuum alone simply can’t get the air ducts clean. We use a high-speed, soft bristle, spinning brush to safely agitate and dislodge dust and debris that is stuck to the interior duct surfaces. This remote-controlled brush is mounted to the end of an oversized vacuum hose. The vacuum is equipped with a 4-stage HEPA filter and a collection bag for safe containment and proper waste disposal.

Are your technicians trained and experienced?

Our technicians are experienced in air duct and dryer vent system cleaning, repair and replacement and their related components. Our technicians receive extensive hands-on training before they work without direct supervision. Our lead technicians and managers are certified in both residential and commercial air duct decontamination and duct cleaning. They have extensive knowledge of duct cleaning, repair, and replacement. They regularly participate in ongoing training and seminars provided by organizations like the U.S. Environmental Protection Agency and equipment manufacturers and industry associations on topics such as indoor air quality, sick building syndrome, specialty equipment training and more.

Are you properly licensed and insured?

Yes, we carry general liability coverage and worker’s compensation insurance to protect our customers. We are registered with the State of California’s Department of Consumer Affairs and have a business license and reseller’s permit. We require the also require any HVAC, general, or specialty contractors we work with to be properly licensed and insured to perform work for our customers.

Dryer & Air Vents

How can I tell if my dryer vent needs to be cleaned?

There are a number of common symptoms to watch for that will let you know your dryer vent is overdue for a cleaning.

How often should my dryer vent be cleaned?

That is an easy one, whenever it gets dirty! Seriously, there are too many variables, like the length of the duct, the brand of the dryer, the number of loads each week… Some homes need their vent cleaned two or even three times per year, but others may go years between cleaning.

Do you repair or install new dryer vents?

Yes, we can install or repair your dryer ducting and vent terminations. We are authorized installers of In-O-VateÒ Dryer Products DryerWallVentÒ and DryerJackÒ two of the most energy-efficient vent terminations available and they are built to last a lifetime. Our experienced technicians can complete most jobs in one trip. For more complicated jobs, we work with a licensed contractor who can do everything from the layout of the vent system to installation and even HOA or building permits (when needed)

How do you clean dryer vents?

Our cleaning method is uncommon but highly effective! Instead of using fiberglass rods and leaf blower or shop vacuum, we connect our air duct cleaning vacuum directly to your dryer vent system. Using a powerful cable and spinning brush technology, we clean your dryer ductwork from the outside in. The process is very clean because our vacuum generates up to 500 CFM of airflow and has a 4-stage HEPA filter trapping all the lint, dust, and debris in a bag for proper waste disposal.

Do you fix broken dryer vent flaps?

Instead of repairing the broken flap, we install a high-efficiency vent termination like the DryerWallVentÒ or DryerJackÒ. They are designed to keep animals out and last a lifetime. We also offer DefenderÒ covers when keeping animals out is a major issue.

Can a dirty dryer vent really start a fire?

Yes, buildup in the dryer’s vent system dramatically reduces or even stops airflow. Without proper airflow, the dryer works harder and gets hotter, but there’s no way for the lint to escape. Dryer lint is highly flammable and as it builds up around the dryer’s heat source it can ignite, leading to a devastating house fire. Failure to clean is the leading cause of laundry fires in the US.

Steam is coming from my dryer vent, is that normal?

Steam coming from your dryer vent indicates that the vent is not completely blocked or disconnected. But the steam may also indicate improper airflow. If you want to know for sure, our technicians can use a Digital Anemometer to accurately measure the airflow. Proper airflow is essential to energy-efficient and safe dryer operation. If there is an airflow issue, our technicians can identify the problem and perform any needed repairs or cleaning.

Lint is coming from my dryer vent, is that normal?

Even the best dryer lint traps only capture around 75% to 85% of the lint. The dryer pushes the rest of the lint outside through the ductwork. Seeing some lint indicates that the vent is not completely blocked or disconnected, but it doesn’t imply that your dryer vent system is functioning properly. The National Fire Prevention Agency recommends annual dryer vent inspections for energy efficiency and safety. If you see excessive lint buildup around the roof cap or sidewall flap or are experiencing other symptoms of a clogged vent it’s important to have the ductwork inspected and cleaned.

How long does Vent/Duct Cleaning Service take?

Dryer Vent Systems: Depending on the duct length and ease of access dryer vent residential cleaning takes between 45- and 90-minutes including set-up and cleanup.

Air Duct Cleaning: Most homes with 8 to 12 vents take between 2 to 4 hours including set-up and cleanup. The time varies based on the number and length of the ducts and ease of access. For businesses and larger homes, please call us for a more precise time estimate.

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THE DUCT CLEANING PROS

Sacramento, CA 95678 USA
(916) 462 2425 - info@theDCPros.com